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Privacy Policy
Last updated: 1 June 2026
1. Information We Collect
When you create an account, place an order, or contact our support team, we may collect information such as your name, email address, phone number, shipping and billing address, and order history. We also collect technical information such as your IP address, browser type, and pages visited to help us improve the website.
2. How We Use Your Information
We use your information to process and fulfil orders, provide customer support, communicate updates about your order or account, and improve our products, website, and services. With your consent, we may also use your email address to send research guides, batch release notifications, and promotional content.
3. Sharing of Information
We do not sell your personal information. We may share information with trusted third-party service providers who help us operate the website, process payments, and deliver orders — including payment processors, shipping carriers, and IT service providers — solely for the purpose of providing these services.
4. Cookies
We use cookies and similar technologies to keep you signed in, remember items in your cart, and understand how visitors use our website. You can disable cookies in your browser settings, though some features of the site may not function correctly.
5. Data Security
We use industry-standard security measures, including 256-bit SSL encryption on all transactions, to protect your personal information from unauthorized access, disclosure, or alteration.
6. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at support@primelabsau.com. You may also unsubscribe from marketing emails at any time using the link provided in those emails.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
8. Contact
For privacy-related questions, contact us at support@primelabsau.com or via our Contact page.